Rollout case
Before and after the ticketing system
Illustrative images of a typical rollout.
We design and install ticketing systems for bank branches across Nairobi. When more people gather in a branch than the counter can serve, the problem is rarely staffing: it is how the flow is organised. That is the part we work on. That is exactly what we work on: counter congestion.
Illustrative images of a typical rollout.
Serving Nairobi with quality materials and certified professionals.
One line becomes several, split by transaction type.
Number displays and audio calling in the waiting area.
Performance by hour, by desk and by transaction type.
Slots booked ahead to spread arrivals.
Arrivals and service times measured before design.
Configuration changes and equipment servicing.
| Alert type | Response | Cover |
|---|---|---|
| Critical: ticketing system down | 4 working hours | Monday to Sunday |
| High: display or dispenser fault | 1 working day | Monday to Saturday |
| Scheduled: configuration changes | Per calendar | Monthly or quarterly |
Response times are set by contract and vary with the location of the machine.
We measure the real flow of the branch before proposing a configuration.
Dispenser, displays and signage, without closing the branch to the public.
Transaction types configured and desk staff trained on the system.
Waiting and service dashboard broken down by hour, desk and transaction type.
Real reviews from Nairobi clients.
"Splitting deposits from account queries emptied the entrance queue in a fortnight."
"They measured for two weeks before recommending anything."
"The monthly figures make it easy to show head office what changed."
Contact us today and receive fast, professional service.